01
What is the exact model?
A series name is not enough. “OfficeJet Pro 9000” may cover several engines, suffix variants and regional builds. Use the label or the device configuration page, then confirm the model appears in the package’s supported list.
02
What does the workflow need?
Basic printing, scanning, fax, colour profiles, finishing and accounting may be delivered by different components. A smaller print-only driver is better for a server; a full package may be necessary for an all-in-one at a desk.
03
Which layer is actually broken?
Offline status, stuck queues and missing scanners are not interchangeable driver faults. Diagnose the layer first. A clean driver install is a targeted repair, not a universal reset button.